AbbVie’s global corporate social media channels are owned and managed by our corporate marketing team. We use these platforms to share stories about serious health challenges around the world, AbbVie’s innovative work, as well as AbbVie company and employer news. Some of our social channels have a US-focus – when that’s the case, it is clarified in the handle name and the channel description.
We welcome the opportunity to hear from you on these channels. If you tag us, comment on our posts, or send us a private message, please follow these Community Guidelines to ensure we provide you the best experience.
Please remember that we work in a highly regulated industry with unique legal considerations. We cannot engage in sensitive topics or discussions about our products, other companies’ products, or treatment options. These discussions are best held in private with a health care professional.
Because of these regulations, discussions need to be on‐topic and constructive. For this reason, we may hide or not respond to mentions, direct messages or replies that:
Medical side effects
If you believe you have experienced any medical side effects from an AbbVie product, please consult your physician, pharmacist, or other healthcare professional immediately. You can report this, a product issue or product question to us directly by using the medical information form found on AbbVie.com.
We suggest you avoid sharing specific information concerning your personal health on social media sites and the Internet in general. If you decide to direct message us to detail any side effects or report a complaint, we may contact you for more information, such as your email address and phone number, in order to assist you.
Using and storing personal identifying information
AbbVie will not disclose or share personal identifying information on its social channels unless we have obtained proper consents. We do not store or use your profile unique ID, email, or other personal identifying information. However, in the case of reporting a side effect or product issue, we will need to store and use personal identifying information, such as your name, location, health‐related information or similar, in accordance with applicable laws and for auditing purposes. This information is required to be submitted to the AbbVie Pharmacovigilance and Patient Safety department and/or regulatory authorities.
In some instances, AbbVie may choose to use third‐party service providers to help us manage comments and messages, which means that they too would have access to any personal identifying information you share with us. Such third‐party service providers are contractually bound and trained to ensure adequate protection and security of your personal identifying information.
Thank you for following us, and we look forward to connecting with you on our social channels.