Online PAP Patient Portal Frequently Asked Questions

We will receive your submitted application right away and usually complete the evaluation within two business days.  We will contact you and your health care provider with the outcome.  Please review the application closely before submitting as missing or incomplete information or documentation often causes delays.

You will receive a message on your screen right away indicating that your application was submitted. You can also view your Dashboard to check your application status.

Log into our website with your User Name and Password to display your Dashboard. Here you will see any notifications that we have sent to you.  We may also send you an email or text message based on your preferences chosen in your Profile.

Once we have reviewed the application that you submitted, we will fax an application to your Provider to complete.

Yes.  Log into our website with your User Name and Password to check your Dashboard. Here you will see any notifications that we have sent you as well as the status of your application and order history. We may also send you an email or text message based on your preferences chosen in your Profile.

You will receive a message on your screen right away indicating that the document was successfully uploaded.  You can also go to your Dashboard, click on the Application Number and navigate to the Document Upload Tab.

Yes.  You can log into our website with your Username and Password and check your Dashboard. We may also send you an email or text message based on your preferences chosen in your Profile.

If you forgot to attach a document, log onto our website with your Username and Password to display your Dashboard. Click on the Application Number and navigate to the Document Upload Tab.  If we notified you of missing information, the notification link will allow you to upload additional documents.

Once you have submitted a missing document online, it will be added to your application right away and we typically review the information within two business days.  You can log into our website with your User Name and Password and check your Dashboard to see when your application status changes.

Your User Name is not case sensitive, but your password is case sensitive.

Yes. Our website is compatible with most mobile applications such as mobile phones and tablets.

Please give us 15 minutes before resetting your password.

We support the following file types:  JPEG, JPG and PDF.  If applying from a mobile phone, you may take a picture of your document and upload.

4.5 MB is the largest file that we can accept.