This Online Privacy Notice (“Privacy Notice”) explains how AbbVie Inc. (“AbbVie”) handles personal information provided to us on websites, mobile sites, mobile applications, and other digital services and products controlled by AbbVie that link to this Privacy Notice (collectively, “AbbVie Sites”).
This Privacy Notice does not apply to AbbVie Sites that do not link to this Privacy Notice or to third-party websites linked from AbbVie Sites.
This summary section provides a brief overview of our Privacy Notice. Please read the full Privacy Notice below for more detailed information.
Information We Collect
- Information you provide. Personal Information and health-related information you provide when registering for our products and services, responding to questionnaires or surveys, or contacting AbbVie customer service.
- Information collected automatically. Your IP address and non-identifying information about your use of AbbVie Sites may be collected automatically using tracking technologies, such as cookies. Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the site’s essential features, which may not work if you reject cookies.
- Information collected from other sources. We may combine information about you from AbbVie Sites, information collected offline or from external parties.
How We Use Your Information
When We Share Your Information
AbbVie does not sell or disclose your personal information to unrelated third parties without your consent, except:
- To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle personal information in accordance with this Privacy Notice.
- To another company in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the AbbVie Sites.
- To governing regulatory authorities, including the US Food and Drug Administration, or as may otherwise be necessary for AbbVie to comply with a legal obligation or demand.
Your Privacy Choices
If you have questions about this Privacy Notice, if you want to change your personal information, or if you would like to opt-out of an AbbVie online program, please contact us by clicking on the “Contact Us” link on the AbbVie Site you are using, by using the AbbVie contact information on the AbbVie mobile application you are using, or by emailing us at firstname.lastname@example.org. You may also send a letter to the following address:
Accessing Our Sites Globally
By using this site, you consent to the collection, storage, and processing of your information in the United States and in any country to which we may transfer your information in the course of our business operations.
Changes to Our Privacy Notice
AbbVie Online Privacy Notice
Effective December 1, 2016
This Online Privacy Notice (“Privacy Notice”) explains how we handle the personal information provided to us on websites, mobile sites, mobile applications, and other digital services and products controlled by AbbVie Inc., 1 N. Waukegan Road, North Chicago, IL, USA, that link to this Privacy Notice (collectively, “AbbVie Sites”).
This Privacy Notice does not apply to AbbVie Sites that do not link to this Privacy Notice or to third-party Web sites to which AbbVie Sites may link.
Types of Information We Collect Online
The types of personal information that we may collect while you use the AbbVie Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the AbbVie Sites.
For purposes of this Privacy Notice, “Personal Information” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Information include name, address, telephone number, and email address. When this information is combined with any information on health or medical status, we refer to the resulting information as “health-related information.” We collect your health-related information on the AbbVie Sites only with your consent.
Information You Provide
You do not have to register for a service or program to receive much of the information available through AbbVie Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.
Personal Information You Submit During Registration or in Response to Questionnaires
AbbVie collects Personal Information that you provide on AbbVie Sites, for example, through an enrollment form in order to register for AbbVie programs and services, to receive marketing products and information, contact AbbVie customer service, or respond to AbbVie questionnaires or surveys. This could include:
- Contact Information such as your address, phone number, or email address
- Registration Information such as your username and password
- Health-related information, subject to your consent, in the context of a patient support program, survey or questionnaire
- Income and demographic information when you request financial assistance for one of our products
- Remuneration information when you provide a service to AbbVie in your capacity as a healthcare professional
- Employment, education and other background information when you inquire about employment with AbbVie
Personal Information You Submit During Other Interactions with AbbVie
You may contact AbbVie to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from AbbVie, you may be prompted to provide your contact information as well as any health-related and/or personal information that is relevant to your request.
Information That May Be Collected Automatically
When you use the AbbVie Sites, we also may collect certain usage and device information automatically as described below.
We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the AbbVie Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about AbbVie Sites and to customize content.
Cookies and Other Tracking Technologies
We also collect information about your use of AbbVie Sites through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on AbbVie Sites.
For site analytics tracking, we use Google Analytics. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.
To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site’s functionality.
Some AbbVie Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the AbbVie Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the AbbVie Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the AbbVie Sites.
Information Collected from Other Sources
We may combine information about you from a visit to one AbbVie Site with information about you from visits to other AbbVie Sites. We may also combine information about you that is collected through the AbbVie Sites with information that we have collected offline, as well as with information provided to us by third parties.
How We Use Your Information
We use your Personal Information to provide you the services you request, communicate with you, improve your experience on the AbbVie Sites, generally improve our products and services and for other internal business purposes, as described in more detail below.
Providing Programs and Services You Request
If you choose to register for one of our services, we use the Personal Information that you provide through AbbVie Sites to respond to your questions, provide you the services you request and offer an optimal customer experience.
You may also choose to receive marketing information from AbbVie, such as offers regarding AbbVie’s products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Information to send you marketing information.
Customized User Experiences
Business and Product Improvement
In order to discover new facts that could help AbbVie better understand customer needs and help improve, develop, and evaluate product services, materials, programs, and treatments, AbbVie analyzes the information that you have provided. For these purposes AbbVie does not use information that can directly identify you.
Site Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the AbbVie Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization.
When We Share Your Information With Third Parties
We only share your Personal Information with third parties as described below. We do not sell or rent Personal Information to third parties for their own marketing purposes.
Third-Party Advertising and Online Behavioral Advertising
You may be provided with online advertisements of AbbVie products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to AbbVie or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:
- We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our AbbVie Sites.
- Some AbbVie Sites participate in online
behavioral advertising (this is also sometimes called re-target
advertising or interest-based advertising). You can identify these
sites by the “Advertising Choices” link in the footer. Our
sites and on other third-party Web sites to collect information
about your activities in order to provide you with online
advertisements that are based on your interests. When an AbbVie
online behavioral advertisement is delivered to you, you will see an
“Ad Choices” icon. Clicking on the icon or link will take you to a
Web site where you can manage or opt out of the use of data about
your browsing history that is used for the delivery of online
behavioral advertisements. If you opt out, you may still see
advertisements online, including advertisements from AbbVie that are
based on other information (e.g., based on the content of the page
being viewed rather than your prior clickstream activity). In some
cases, data may still be collected about your browsing activity by
these third-party advertisers, but they will not use this data to
deliver advertisements that are based on your past online browsing
behavior. You can also opt out now by clicking here.
- Some Web browsers may transmit “do-not-track” signals to Web
sites with which the browser communicates. As of the Effective Date
of this Privacy Notice, an industry standard has not yet been
established on how to respond to these signals. Therefore, AbbVie
does not currently respond to these signals. As discussed above, you
can opt-out from advertisers that use your browsing history to
deliver online behavioral advertisements by visiting adchoices.
Affiliates, Vendors and Suppliers
We have relationships with various vendors and suppliers, including our affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Information in the course of providing services to AbbVie. We will not authorize these parties to use your Personal Information for any purpose that is not related to AbbVie’s business operation, and we require them to handle your Personal Information collected through the AbbVie Sites in accordance with this Privacy Notice.
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the AbbVie logo and the logo of the co-branding partner displayed on your screen. To access the services available on a co-branded site, you may have to complete a new online registration form, and this registration information may be shared with AbbVie’s co-branding partners. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
If you contact AbbVie regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the US Food and Drug Administration and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving the use of our product.
Legal Rights and Obligations
In certain limited circumstances, AbbVie may need to disclose your Personal Information in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our pharmaceutical products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the AbbVie Sites. In such instances, we will take measures to protect your Personal Information to the extent possible. We also reserve the right to use Personal Information to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.
Privacy Of Children
AbbVie does not knowingly collect or use any personal information directly from children (we define “children” as minors younger than 13) on AbbVie Sites. We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
Your Privacy Choices
You may contact us at any time if you have questions about this Privacy Notice or the Personal Information we collect about you. You can also opt-out or unsubscribe from any of our programs or services.
Please contact us by clicking on the “Contact Us” link, by using the AbbVie contact information on the AbbVie mobile application, or by emailing us at email@example.com. Alternatively, you may send a letter to the following address:
AbbVie Customer Service
1 N. Waukegan Road
North Chicago, IL 60064-6163
In all communications to AbbVie, please include the email address used for registration (if applicable), the Web site address, mobile application, or the specific AbbVie program to which you provided Personal Information (e.g., AbbVie.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Information and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.
AbbVie maintains reasonable technical, administrative and physical controls to secure any Personal Information collected through the AbbVie Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Information over the Internet, especially your health-related information. AbbVie cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to AbbVie Sites, you must weigh both the benefits and the risks.
Links to Third Party Sites and Social Media Plug-ins
Accessing Our Sites Globally
This site is owned and operated by AbbVie in the United States, but the information you provide will be accessible to our affiliates, vendors, and suppliers in other countries. Furthermore, if you are visiting this site from a country other than the United States, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for personal information is not the same in all countries; however, we will take the security measures described in this Privacy Notice in an effort to keep your information secure. By using this site, you consent to the collection, storage, and processing of your information in the United States and in any country to which we may transfer your information in the course of our business operations.
Changes to Our Privacy Notice
We will only use Personal Information in the manner described in the Privacy Notice in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Notice at any time. Any changes to this Privacy Notice will be reflected on this page with a new effective date. AbbVie encourages you to review this Privacy Notice regularly for any changes. Any Personal Information collected upon your continued use of AbbVie Sites will be handled in accordance with the currently-posted Privacy Notice.